Planned maintenance. 24/7 emergency make-good.
Large residential buildings don't fail all at once — they erode. Sealants give up, falls move, balcony tiles lift, common-area finishes wear. A serious maintenance program catches all of that before it becomes a capital works claim, and reports it on the Live Board the strata committee actually reads.
Burst pipes, façade spalls, roof failures, slip hazards, security make-good. We attend, secure the site, document for the insurer, and program the permanent repair.
Strata, shopping centres, government buildings.
Same delivery spine, tuned to the building, the occupants and the paperwork the asset owner needs.
Strata & residential
Burst risers, balcony ingress, façade spalls, lift-lobby damage. We make-good first, document for the OC and insurer, then scope the permanent repair.
- After-hours attendance, residents in place
- Live Board entry within the hour for the strata committee
- Insurer-ready photo log and scope
Shopping centres & retail
Roof leaks over trading floors, slip hazards, shopfront damage, ceiling collapses. Work runs around trading hours with a centre-management-approved access plan.
- Out-of-hours make-good, trading uninterrupted
- Centre management & tenant comms managed
- CM3-compliant SWMS on every attendance
Government & education
Schools, council assets and government buildings. Vetted operatives, full inductions, audit-grade documentation on every job — emergency or planned.
- Working Children Check on every operative
- BuyNSW / CM3 prequalified, panel-ready
- Daily diary, near-miss register, asset register update
- Annual program scoped with the building manager and engineer
- Reactive defects logged in the Live Board within hours, tied to a stage and assignee
- Cyclical works programmed in advance, signed off per zone
- Quarterly building manager report — what was done, what's next, what to budget
- Treating maintenance as call-outs instead of a program — the same defects keep returning
- No documentation per job — owners can't tell what was done, when, or by whom
- Mixing trades and warranties so no single party is accountable for the building fabric
Onboard, operate, report, renew.
Building condition survey, asset register, program agreed with OC and BM.
Reactive defects via Live Board; cyclical works to annual program.
Quarterly report to building manager and strata committee.
Capital works flagged early — scoped and budgeted before they're urgent.
Why maintenance call-outs don't fix buildings
Most strata buildings run on reactive call-outs: a leak appears, a tradie attends, a sealant goes on, the job closes. Six months later the same leak appears in the unit below. Without a building-wide view of what's failing and why, every fix is local and every defect comes back.
A program, not a phone list
Real maintenance starts with a condition survey and an asset register. From that, an annual program of cyclical works — waterproofing renewals, façade washdowns, sealant replacement, common-area touch-ups — is agreed with the building manager and engineer. Reactive defects sit alongside the program, not instead of it.
The Live Board as the reporting layer
Every reactive defect is logged within hours, colour-coded by stage, tied to an assignee and a document trail. The strata committee, the building manager and the engineer share one read-only view. Strata meetings stop being status updates and start being decisions.
Honest capital works planning
Maintenance done properly is also a capital works early-warning system. When a sealant program shows a system reaching end of life, the strata committee finds out a year early — not in an emergency quote. We flag, scope and budget capital items before they become a special levy.
Brief us on your building.
Strata committee, centre manager, asset manager — send the address and a short note. We'll come back with a maintenance program and a call-out SLA.